Introduction

Resort Namur Nature aims to offer a stay with a high standard of experience, where the park and the accommodations are well-maintained, the infrastructure is of high quality, and sustainable maintenance is practiced.
The tenant is expected to respect the park regulations and behave in a socially acceptable manner during their stay at Resort Namur Nature. Existing provisions of Belgian law remain unaffected by these park regulations.

Rights and obligations of the tenant

The tenant may not allow third parties to use the rented property, nor accommodate more people than agreed upon in the reservation, unless with written permission from the landlord.

The tenant shall use the rented property responsibly and live in it neatly and cleanly, committing to immediately compensate for any damage caused by their actions or negligence to the property, furnishings, household items, or otherwise. The tenant is obliged to pay the cleaning fees agreed upon in the reservation, without prejudice to the obligation to leave the accommodation broom-clean and in good order at the end of the rental period, including:

• Removing the bed linens and leaving them in the hallway of the accommodation;
• Leaving any used kitchen and/or bed linens in the hallway of the accommodation;
• Doing the dishes and putting them back in the kitchen cabinets;
• Emptying the refrigerator;
• During July and August, keeping the refrigerator ON and closed;
• Depositing household waste in the designated containers (at the park entrance);
• Setting the heating low (15°C) and closing doors and windows;
• Turning off the TV.

It is not permitted to use any cooking or laundry appliances in the accommodation other than those provided or installed by the landlord.

The tenant is prohibited from sleeping in the beds without sheets and pillowcases.

The tenant is deemed to have accepted the accommodation and its inventory without damage, unless a complaint is made to the landlord within 2 hours of occupying the rental property.

Despite all care, complaints may occur. Such complaints can be reported directly to the reception on-site so that park management can attempt to resolve the matter.

Internal rules and regulations - R.O.I.

Purpose

This Internal Rules and Regulations is intended to ensure the safety, well-being, and enjoyment of all users of the campsite. Every camper, visitor, or staff member is required to strictly comply with it.

Emergency procedures

a) In case of alert of incident: 

• Stay calm.
• Turn off all energy supplies (electricity, water).
• Immediately alert the emergency services (European number: 112) via the emergency phone at the reception desk (see map below) and on the exterior facade of the reception.
• If necessary, a defibrillator can be used; it is located at the reception, on the left exterior facade (see map below).
• Attempt to extinguish a small fire only if it can be done safely. The locations of fire extinguishers are shown on the map below.
• Follow the instructions of the staff and evacuate according to the evacuation plan displayed below.
• Proceed to the assembly point located outside the campsite, near the parking area close to the entrance from Route de Jausse, as indicated on the map below.

MAP

b) Alarm and evacuation:

The fire alarm is not signaled by a siren.

Emergency exits and evacuation routes are clearly indicated on the map displayed at each sanitary block and at the entrance.

Alert points (phone, fire extinguishers, first aid equipment) are marked on these same maps.

Parking and Traffic

Parking is strictly prohibited on the campsite’s internal and external roads.

Vehicles must be parked only in designated spaces. The campsite has only two general parking areas, P1 and P2, as well as predefined parking spaces near the cottages (see map below).

Traffic must follow the directions indicated on the map. Roads may currently be used in both directions. At this time, no mandatory one-way traffic exists as two vehicles can pass each other.

PARKING MAP

Use of Barbecues and Fire Prevention

Electric, gas, and traditional (charcoal) barbecues are allowed, provided they are:

• At least 2 meters away from any combustible materials (tents, hedges, vehicles, buildings, etc.);
• Placed on a cleared area that is kept clean at all times.
• The use of fire starters is strictly prohibited.
• Open fires, torches, or braziers are strictly prohibited throughout the park.

Fire Prevention:
To minimize risk:

• Do not store any flammable products near accommodations or vehicles.
• Do not smoke near gas or electricity storage areas.
• Be aware of the locations of fire extinguishers, emergency exits, and the assembly point.

Campsite Map

A site map is displayed near the reception – on the information board – and at each sanitary block.
This map shows:

• Internal roads and traffic direction (currently not enforced)
• Plot numbering
• Emergency exits and assembly point
• Fire posts, first aid boxes, and telephone points
• High-risk areas and energy sources

Two copies of the map and the alarm system description are provided to the territorially competent fire service.

First Aid Equipment

The campsite has a first aid kit easily accessible at the reception, in compliance with the Workplace Wellbeing Code. A second kit is placed in the activity building.
Fire blankets are placed in the kitchen and one in the garage.

Final Provisions

This Regulation is displayed in a visible location and can be consulted by campers at any time.
Any violation may result in temporary or permanent exclusion from the campsite, depending on the severity of the incident.

Living enjoyment

Each tenant is required to respect the privacy and peace of other residents of the Namur Nature Resort and must refrain from any form of nuisance.
It is forbidden to use outdoor radios, musical instruments, or any other noise-producing devices in a way that disturbs other residents. 

Evening and night quiet hours between 11:00 p.m. and 8:00 a.m. must be respected.
Pets are allowed in the park provided they do not cause any nuisance and are kept on a leash outside their own garden. 

Waste must be disposed of in the designated bins.
It is forbidden to wash vehicles in the park.
It is forbidden to set up a reception tent.
It is forbidden to install playground equipment.
It is forbidden to decorate the property, terrace, garden furniture, flagpoles, etc.
Each residence has a garden and/or terrace. We wish to preserve the park’s authentic atmosphere, and we kindly ask that you refrain from picking flowers, branches, or other natural elements from the garden during your stay.
It is forbidden to fly drones.
In addition to using the park’s facilities, you may also barbecue at your accommodation, provided you use gas or electricity. Charcoal barbecues are only allowed outside dry periods for safety reasons. Barbecue equipment can be purchased or rented at our small shop.
Campfires are not permitted.

Traffic regulation

For the safety of pedestrians and cyclists in the park, the maximum speed limit is 10 km/h. Motor vehicles with an axle weight exceeding 2,500 kg are not permitted to drive on the roads and paths.
The Belgian traffic code and road traffic regulations apply throughout the site.
Motorized games, speed contests, and/or other motor sports are prohibited.
Access to and from the accommodation is only permitted via the designated roads and paths.

Parking

Upon arrival at Namur Nature Resort, you will receive an access badge at reception that allows you to enter and exit the resort.
The entrance intercom is available during reception opening hours. Outside these hours, the intercom may only be used in case of emergency.
Tenants may enter Namur Nature Resort with a maximum of two cars. One car may be parked at the accommodation in the designated parking space. The second car must be parked in one of the marked parking areas (indicated with “P” on the map) within the park. It is not permitted to park more than one car at the accommodation.
Parking on green areas is prohibited.
Improperly parked vehicles may be removed by the park management at the owner’s expense.

Use of common property

Common property includes everything that does not belong to a residence: roads and paths, infrastructure, greenery, recreational facilities, and the river.
Tenants are permitted to use the park as a place of residence.
It is not allowed to alter the common areas, prune vegetation, or pollute the park.
The river is not designated as a swimming area. The water quality is not monitored by the owner. Entering the water is entirely at the tenant’s own risk.
Fishing is not permitted within the resort. However, there are officially designated fishing spots listed at: www.maisondelapeche.be.

Other services

Tenants must always follow the staff’s instructions. If situations arise that are not covered by these regulations, the park management will decide on the appropriate course of action. In case of disagreement regarding the interpretation of these rules, the park management’s decision is final.